Refund policy

Out-of-Stock Items

If for some unforeseen reason an item is no longer available, or will be backordered for an extended period of time, you will be notified as soon as possible. Items found on this website are generally available to be shipped within 1 to 10 business days. Once shipped, most products will arrive within 3 – 7 business days depending on the destination.

Regular Returns

Most products may be returned for any reason within the first 14 days after delivery. Returned products must be in a new (unused), fully functional, and undamaged condition, and must include the original box, packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA) and will be subject to a 20% restocking fee. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. All returns will be inspected and Drinkpod reserves the right to adjust the refund on the return depending upon the condition of the returned product.

 

We are not able to accept returns of water filters due to health concerns. You may keep the filters and the value of the filters posted on our website will be deducted from the refund.

 

Please call 1-844-374-6576 prior to returning any item to receive a Return Authorization Number and shipping instructions. The water cooler must be returned in the original packaging and intact within 14 days of delivery. Returned water cooler(s) must be shipped within two weeks of issuance of a Return Authorization Number to be eligible for a refund. A refund will be issued within 30 days after the returned water cooler has been received and inspected.

 

Damaged Shipments

If you are returning the item because it was damaged in transit, we will gladly exchange it or give you a refund for the full amount of the merchandise so long as you contact us within 48 hours of delivery. Damaged products must have the original box, packaging materials, manuals, and accessories. Once we are contacted in accordance with the above procedures, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up. If you do not make the product available for pick-up, you will be required to ship the product back yourself. Please call us ASAP at 1-844-374-6576 to set up a return for a damaged product.

 

Defective Products

All defective products will be handled under the terms of the warranty.

Terms of the Warranty

All Drinkpod appliances include a one year warranty on parts and/or the actual Drinkpod appliance if deemed as a factory defect. Extended warranties are available for purchase on our website.